Call Center Agent

The OpportunityInnovative Work Solution is expanding! We are looking for professional communicators to join our dedicated US account team. Unlike high-turnover centers, we offer a stable, professional environment in the heart of Heliopolis, specifically designed for career-oriented bilinguals.What You’ll DoProvide high-quality customer support in both Spanish (B1+/B2) and English (B2).Manage inquiries for a long-standing US account, ensuring professional resolution.Navigate US-based software systems to track and update customer interactions.Why Innovative Work Solution?Competitive PayLocation: Modern office in Masr El Gededa, close to transport hubs and amenities.Work-Life Balance: Fixed shifts with a stable US account—no constant "campaign hopping."Legal Support: Assistance with work permits for eligible foreign candidates already in Egypt. Language Skills: • English: B2 (Upper-Intermediate) – Must be able to handle professional business communication.Spanish: B1+ or B2 (Intermediate/Advanced) – Must be able to assist Spanish-speaking customers effectively.Professional Experience: • 1+ Year of experience in a Call Center/BPO environment.Specific experience handling US-based accounts is required.Technical Skills: Familiarity with CRM software and basic office productivity tools. Language Skills: • English: B2 (Upper-Intermediate) – Must be able to handle professional business communication.Spanish: B1+ or B2 (Intermediate/Advanced) – Must be able to assist Spanish-speaking customers effectively.Professional Experience: • 1+ Year of experience in a Call Center/BPO environment.Specific experience handling US-based accounts is required.Technical Skills: Familiarity with CRM software and basic office productivity tools.