B2B Customer Success & Onboarding - Part Time (Remote)

Role OverviewYou will be responsible for onboarding, supporting users, collecting feedback, and driving productadoption. Key Responsibilities • Follow up with incoming leads "No Cold Calls", through (Calls, WhatsApp, Messenger, forms) • Onboard merchants and help them start using the platform • Support users and solve issues • Collect feedback, bugs, and feature requests • Track and report insights to the team Requirements • Experience in SaaS sales or customer success • Strong communication skills (Arabic + basic English) • Organized and detail-oriented • Comfortable using CRM/toolsBonus Skills • Ecommerce or logistics experience • Shopify/WooCommerce familiarity • Experience with Egyptian online sellersWorking HoursFollow up with leads (Calls, WhatsApp, Messenger, forms)Part-time – 4 hours/day, Saturday to Thursday (12:00 PM - 04:00 PM) Requirements • Experience in SaaS sales or customer success • Strong communication skills (Arabic + basic English) • Organized and detail-oriented • Comfortable using CRM/toolsBonus Skills • Ecommerce or logistics experience • Shopify/WooCommerce familiarity • Experience with Egyptian online sellersWorking HoursFollow up with leads (Calls, WhatsApp, Messenger, forms)Part-time – 4 hours/day, Saturday to Thursday (12:00 PM - 04:00 PM)