Technical Support Engineer II - Fluent French

Technical Support Engineer II - eSign • Fluent French Help French-speaking customers across Europe and beyond keep their most important agreements moving with Docusign eSignature. Why this role mattersEvery day, organizations rely on Docusign so their deals, HR offers, and critical agreements can be signed quickly and securely. As a French-speaking Technical Support Engineer based in Egypt, you are both a strategic customer advisor and the internal voice of our French-speaking customers. You’ll work with a truly global team and will use your fluent French and strong English daily to take ownership of complex technical cases, collaborate across teams, and help customers get maximum value from Docusign eSignature. What you'll doProvide outstanding technical support for Docusign eSignature (eSign) and associated services.Handle inbound support requests and troubleshoot issues such as sending/signing envelopes, digital signatures, templates, bulk sending, and use of the eSignature web app.Use your broad product and technical knowledge to drive adoption and help customers get more from Docusign.Work hands-on with tools such as Salesforce, Jira, Docusign logging systems, SharePoint, internal admin consoles, browser developer tools, SQL and text analysis tools.Investigate and identify bugs, product gaps and high‑impact improvements to enhance the overall customer experience.Promote Docusign products and services through consultative conversations based on customer needs.Handle escalated cases from internal teams to resolve complex issues.Support internal peers with product knowledge, troubleshooting approaches and best‑practice engagement paths.Meet and exceed Docusign Customer Support service level goals for your eSign areas of expertise. You’ll report to a Manager, Technical Support and work closely with Support, Engineering, Product, Customer Success and Sales. How you’ll workJob designation: Remote (Egypt)You’ll work from a designated remote location in Egypt, collaborating virtually with teammates and customers across time zones. Roles at Docusign are designated as In Office, Hybrid or Remote based on the position; designations may change over time in line with business needs and local law. What you bring Your core strengths: Fluent French with strong English (written and spoken) for daily collaboration across global teams.Bachelor’s degree in Computer Science, Engineering or a related field, or equivalent hands‑on experience in a technical support environment. 2+ years troubleshooting SaaS products in a Technical Support (or similar) role, preferably in a customer-facing capacity.Comfortable working with web-based environments (HTTP, JSON, IIS, HTML, CSS) and at least some of: XML, C#, Python, PHP, JavaScript, jQuery.Confident using log and network analysis tools (e.g. Wireshark, Fiddler, Charles Proxy, browser developer tools) to get to the root cause.Exposure to Salesforce administration, Microsoft, Dynamics and/or SharePoint administration. Nice to Have: Deeper technical skills such as regular expressions, web service APIs, SQL / SOQL, Dynatrace or other monitoring tools, and authentication technologies like SAML and OAuth.Industry experience in sectors where Docusign provides solutions.Experience supporting Docusign eSignature or similar eSignature / agreement platforms, and familiarity with Docusign user models.Strong communication skills with customers, peers and occasional executive stakeholders, especially in high‑pressure situations.Certifications or experience such as Salesforce Admin, Microsoft System Administration, or Windows PowerShell scripting What you bring Your core strengths: Fluent French with strong English (written and spoken) for daily collaboration across global teams.Bachelor’s degree in Computer Science, Engineering or a related field, or equivalent hands‑on experience in a technical support environment. 2+ years troubleshooting SaaS products in a Technical Support (or similar) role, preferably in a customer-facing capacity.Comfortable working with web-based environments (HTTP, JSON, IIS, HTML, CSS) and at least some of: XML, C#, Python, PHP, JavaScript, jQuery.Confident using log and network analysis tools (e.g. Wireshark, Fiddler, Charles Proxy, browser developer tools) to get to the root cause.Exposure to Salesforce administration, Microsoft, Dynamics and/or SharePoint administration. Nice to Have: Deeper technical skills such as regular expressions, web service APIs, SQL / SOQL, Dynatrace or other monitoring tools, and authentication technologies like SAML and OAuth.Industry experience in sectors where Docusign provides solutions.Experience supporting Docusign eSignature or similar eSignature / agreement platforms, and familiarity with Docusign user models.Strong communication skills with customers, peers and occasional executive stakeholders, especially in high‑pressure situations.Certifications or experience such as Salesforce Admin, Microsoft System Administration, or Windows PowerShell scripting