Senior Network Engineer

We are a 12-person managed services provider (MSP) based in Southern California. We're hiring one senior engineer to work with us remotely - full-time, long-term. And we mean long-term: one of our engineers in India has been on the team for 18 years and has flown out to visit us more than once.THE ENVIRONMENTYou'll work across ConnectWise (PSA) and Kaseya (RMM), Microsoft 365 and Azure, Active Directory / Entra ID, Windows Server, and firewalls (SonicWall / Fortinet), with a security stack that includes Huntress, Blackpoint, and Acronis. You document everything in Hudu.SCHEDULE: 8:00 AM to 5:00 PM San Diego time (Pacific), Monday to Friday, long-term.PAY:$2,200 to $3,200 USD per month, based on real technical depth and English. We pay at the top of that range for the right person and don't haggle over a few dollars with someone we intend to keep for a decade.A DAY IN THE LIFEThis is not a guess. It is what our senior engineer in San Diego actually does, and it is the seat you would fill:8:00 AM - 15-minute stand-up on Microsoft Teams. Who is stuck, what is on fire.Then the escalations: tickets that already defeated someone else, where the obvious fix did not work.Underneath them there is almost always a project moving - a Microsoft 365 or Entra ID migration, a server replacement, a new firewall, a client leaving an old domain. You push it forward even on a busy day.Identity work constantly: Entra ID and Active Directory, conditional access, MFA that broke, onboarding and offboarding gone sideways.Networking: SonicWall, Sophos and Ubiquiti firewalls, dropped VPN tunnels, VLANs, DNS, switches.Servers: Windows Server, Hyper-V and VMware, Exchange, storage, backups that did not run.Security alerts to judge - real, or noise? Both answers cost you if you get them wrong.Writing up what you learned in Hudu before closing it out.Occasionally something breaks after hours and you are the person who can fix it.No two days look the same. If you want to do the same three tasks forever, this is the wrong job. WHAT WE RUNConnectWise, Kaseya, Microsoft 365 and Entra ID, Windows Server 2016-2022, Active Directory, Exchange, Hyper-V and VMware, Sophos / SonicWall / Ubiquiti firewalls, L2 and L3 switching, VPNs, DNS, Synology NAS, Acronis, Dell servers and iDRAC, Windows 10 and 11, and Hudu.You will not know all of it. You should know most of it and learn the rest fast ABOUT USCompletely virtual, and we genuinely like each other. Whoever we add has to fit that:Good vibesHard workingCustomer caringFriendlyOpen to suggestions, easy communicationMost of us really love music and chat about fun things on our Microsoft Teams boardWilling to share your technical opinion on how to fix somethingALSO IMPORTANTYou need genuinely reliable internet and computer, plus a real backup plan when power or internet goes out.You must be comfortable on camera and on the phone with American clients. Your English must be very good - spoken, not just written.Log your time every day. THE PERSON WE'RE ACTUALLY LOOKING FORWe want the engineer we can hand anything to, and they will figure it out. This is a position we are looking to fill with someone who has extensive IT experience across all areas, from servers and MS365 to firewalls and workstations. The type of person that never knows what they are going to encounter and is up for the challenge. This person enjoys learning all the time and enjoys taking the "tough " issues. Not the person who knows every product - nobody does. The person who, when something breaks that they've never seen before: Your English-speaking voice must be close to perfect with very little accent. This will be tested first.Finds out what's actually happening before touching anything. Reads the real error. Checks what changed. Doesn't randomly restart things and hope.Narrows it down on purpose - rules things out one at a time instead of guessing.Owns it until it's finished. Doesn't hand a half-solved ticket back and say "still broken."Documents the work while it's fresh - everything goes into Hudu, our knowledge base, so the next engineer who hits that same problem (maybe at 2 AM, maybe a year from now) fixes it in ten minutes instead of burning three hours.Says "I don't know yet - here's how I'll find out." We respect that more than a confident wrong answer.Knows the difference between "keep digging" and "ask for help now."Is genuinely curious. Takes the weird ticket, because the weird ticket is the interesting one.If you're the person your team quietly forwards the nightmare tickets to, we want to talk to you. Above all, a person who has learned to love AI ( Like me, who is writing this job ad, the CEO ; ) THE PERSON WE'RE ACTUALLY LOOKING FORWe want the engineer we can hand anything to, and they will figure it out. This is a position we are looking to fill with someone who has extensive IT experience across all areas, from servers and MS365 to firewalls and workstations. The type of person that never knows what they are going to encounter and is up for the challenge. This person enjoys learning all the time and enjoys taking the "tough " issues. Not the person who knows every product - nobody does. The person who, when something breaks that they've never seen before: Your English-speaking voice must be close to perfect with very little accent. This will be tested first.Finds out what's actually happening before touching anything. Reads the real error. Checks what changed. Doesn't randomly restart things and hope.Narrows it down on purpose - rules things out one at a time instead of guessing.Owns it until it's finished. Doesn't hand a half-solved ticket back and say "still broken."Documents the work while it's fresh - everything goes into Hudu, our knowledge base, so the next engineer who hits that same problem (maybe at 2 AM, maybe a year from now) fixes it in ten minutes instead of burning three hours.Says "I don't know yet - here's how I'll find out." We respect that more than a confident wrong answer.Knows the difference between "keep digging" and "ask for help now."Is genuinely curious. Takes the weird ticket, because the weird ticket is the interesting one.If you're the person your team quietly forwards the nightmare tickets to, we want to talk to you. Above all, a person who has learned to love AI ( Like me, who is writing this job ad, the CEO ; )