عن الوظيفة
Job Description:The Technical Support Engineer will act as the central hub for all technical activities with Original Equipment Manufacturers (OEMs).
This role requires a highly skilled individual who can study new products/specifications, train new field service engineers and technicians, handle claims and warranty cases, perform technical analyses, and lead new projects with irregular specifications.
Key Responsibilities:
• Act as the main point of contact for all technical support activities with OEMs.
• Study and evaluate new products and product updates to ensure proper implementation and support readiness.
• Provide technical training to newly hired field service engineers, technicians, and internal staff on new products and systems.
• Handle technical support cases, warranty claims, and failure reports with OEMs until resolution.
• Perform technical analysis and on-site investigations to identify root causes of system failures and recommend corrective actions.
• Support the development and continuous improvement of CRM systems, operational procedures, and work control processes.
• Conduct technical meetings with customers to resolve issues and provide effective technical solutions.
• Support and participate in new projects with non-standard specifications, including customized and large-scale solutions.
• Coordinate technically with suppliers and subcontractors when required.
• Prepare and manage technical offers, documentation, and compliance sheets.
• Implement product updates and modifications, monitor system performance, and report results.
• Provide technical support to the sales team during tenders, pre-sales activities, and technical evaluations.
Role in executing complex projects, maintaining customer satisfaction, and aligning engineering operations with company objectives.
Bachelor's degree in engineering (Mechatronics, Electrical, Mechanical).2-3 years of relevant professional experience.Proficiency in AutoCAD is a plus.Strong analytical mindset and problem-solving skills.Maintenance or service background is a plus.Excellent command of English.Very good communication skills.
Bachelor's degree in engineering (Mechatronics, Electrical, Mechanical).2-3 years of relevant professional experience.Proficiency in AutoCAD is a plus.Strong analytical mindset and problem-solving skills.Maintenance or service background is a plus.Excellent command of English.Very good communication skills.
