عن الوظيفة
In this role, you’ll be the key link between our customers and internal teams, ensuring customer satisfaction through effective communication, prompt issue resolution, and continuous quality improvement.
Key Responsibilities:✔️ Serve as the primary customer contact for quality-related matters.✔️ Handle customer complaints, quality issues, and product defects.✔️ Manage customer claims and returns (RMA process).✔️ Lead and follow up on 8D reports and root cause analysis.✔️ Monitor and report customer quality KPIs, including PPM, customer complaints, and OTD impact.✔️ Work closely with cross-functional teams to implement corrective and preventive actions.
-Bachelor’s degree in engineering or a related field.-Experience in Customer Quality, Quality Assurance, or Manufacturing.-Strong knowledge of 8D methodology, Root Cause Analysis, and quality management tools.-Excellent communication, problem-solving, and stakeholder management skills.-Fluent in English.
-Bachelor’s degree in engineering or a related field.-Experience in Customer Quality, Quality Assurance, or Manufacturing.-Strong knowledge of 8D methodology, Root Cause Analysis, and quality management tools.-Excellent communication, problem-solving, and stakeholder management skills.-Fluent in English.
