Technical Author

Technical AuthorLocationAlexandria, Egypt (Hybrid / Remote)This role is primarily based in Alexandria, Egypt, with significant remote working. The successful candidate will be expected to collaborate regularly with international product, engineering, security, and customer-facing teams across multiple time zones.Occasional travel may be required for team meetings, customer engagements, training, or company events. OverviewWe are seeking an experienced Technical Author to create and maintain high-quality customer-facing documentation for our cybersecurity and compliance platform. The successful candidate will work closely with product managers, software engineers, security specialists, compliance experts, and customer success teams to produce clear, accurate, and accessible documentation that enables customers to deploy, configure, operate, and troubleshoot our products effectively.The role requires the ability to understand complex technical concepts and translate them into concise documentation suitable for technical and non-technical audiences.In addition to traditional documentation, the successful candidate will help shape modern customer enablement materials, including AI-assisted content, video-based learning resources, and knowledge assets that support intelligent customer support systems. EssentialProven experience as a Technical Author, Technical Writer, Documentation Specialist, or similar role.Experience producing customer-facing software documentation.Excellent written and spoken English.Strong attention to detail and commitment to accuracy.Ability to understand complex technical systems and explain them clearly to different audiences.Experience working closely with software development teams.Strong interviewing and information-gathering skills.Experience managing multiple documentation projects simultaneously.Documentation TechnologiesExperience with one or more of the following:GitMarkdownDocumentation-as-Code workflowsStatic site generatorsDocumentation portalsConfluence or similar collaboration platformsVersion control and pull request processesTechnical KnowledgeThe candidate should have experience with, or the ability to rapidly learn, concepts including:Cybersecurity principlesIdentity and access managementAuthentication and authorisationNetwork securitySecurity monitoring and loggingVulnerability managementRisk managementCompliance and governance requirementsCloud and SaaS platformsAPIs and system integrationsDesirable Skills and ExperienceCybersecurity and ComplianceExperience working within cybersecurity, governance, risk, and compliance (GRC), or related software environments.Familiarity with security standards and frameworks.Experience documenting SaaS, cloud-native, or enterprise software platforms.AI and Emerging TechnologiesThe following experience would be advantageous:Experience using AI-assisted content creation tools.Experience creating training, onboarding, or explainer content using AI-powered video generation platforms.Experience scripting, producing, or managing short-form instructional videos and product walkthroughs.Understanding of Retrieval-Augmented Generation (RAG) architectures and their application in customer support and knowledge management.Experience contributing documentation and content used to train, evaluate, or improve AI-powered support assistants and chatbots.Familiarity with knowledge-base design, content structuring, and metadata practices that improve AI search and retrieval performance.Experience evaluating the effectiveness of AI-driven customer support solutions.Personal AttributesExceptional written communication skills.Curious, analytical, and technically minded.Customer-focused with a commitment to producing documentation that delivers measurable value.Typical DeliverablesThe Technical Author will be expected to produce:Product Overview GuidesInstallation and Deployment GuidesUser Administration GuidesSecurity Configuration GuidesCompliance Mapping GuidesAPI Reference DocumentationIntegration GuidesTroubleshooting Knowledge Base ArticlesRelease NotesFrequently Asked Questions (FAQs)AI-generated product demonstration videosCustomer onboarding video contentInteractive product walkthroughsContent optimised for AI-powered support assistantsKnowledge articles designed for retrieval by RAG-based support systemsDocumentation supporting AI chatbot training and validation QualificationsEssentialDegree-level qualification or equivalent professional experience.Demonstrable portfolio of technical documentation.DesirableTechnical writing certification.Cybersecurity certification or relevant industry experience.Experience working in regulated or compliance-focused industries. EssentialProven experience as a Technical Author, Technical Writer, Documentation Specialist, or similar role.Experience producing customer-facing software documentation.Excellent written and spoken English.Strong attention to detail and commitment to accuracy.Ability to understand complex technical systems and explain them clearly to different audiences.Experience working closely with software development teams.Strong interviewing and information-gathering skills.Experience managing multiple documentation projects simultaneously.Documentation TechnologiesExperience with one or more of the following:GitMarkdownDocumentation-as-Code workflowsStatic site generatorsDocumentation portalsConfluence or similar collaboration platformsVersion control and pull request processesTechnical KnowledgeThe candidate should have experience with, or the ability to rapidly learn, concepts including:Cybersecurity principlesIdentity and access managementAuthentication and authorisationNetwork securitySecurity monitoring and loggingVulnerability managementRisk managementCompliance and governance requirementsCloud and SaaS platformsAPIs and system integrationsDesirable Skills and ExperienceCybersecurity and ComplianceExperience working within cybersecurity, governance, risk, and compliance (GRC), or related software environments.Familiarity with security standards and frameworks.Experience documenting SaaS, cloud-native, or enterprise software platforms.AI and Emerging TechnologiesThe following experience would be advantageous:Experience using AI-assisted content creation tools.Experience creating training, onboarding, or explainer content using AI-powered video generation platforms.Experience scripting, producing, or managing short-form instructional videos and product walkthroughs.Understanding of Retrieval-Augmented Generation (RAG) architectures and their application in customer support and knowledge management.Experience contributing documentation and content used to train, evaluate, or improve AI-powered support assistants and chatbots.Familiarity with knowledge-base design, content structuring, and metadata practices that improve AI search and retrieval performance.Experience evaluating the effectiveness of AI-driven customer support solutions.Personal AttributesExceptional written communication skills.Curious, analytical, and technically minded.Customer-focused with a commitment to producing documentation that delivers measurable value.Typical DeliverablesThe Technical Author will be expected to produce:Product Overview GuidesInstallation and Deployment GuidesUser Administration GuidesSecurity Configuration GuidesCompliance Mapping GuidesAPI Reference DocumentationIntegration GuidesTroubleshooting Knowledge Base ArticlesRelease NotesFrequently Asked Questions (FAQs)AI-generated product demonstration videosCustomer onboarding video contentInteractive product walkthroughsContent optimised for AI-powered support assistantsKnowledge articles designed for retrieval by RAG-based support systemsDocumentation supporting AI chatbot training and validation QualificationsEssentialDegree-level qualification or equivalent professional experience.Demonstrable portfolio of technical documentation.DesirableTechnical writing certification.Cybersecurity certification or relevant industry experience.Experience working in regulated or compliance-focused industries.