Lead generation

We are seeking a motivated and results-driven Lead generation officer to support the growth of CX (Customer Experience) and outsourcing solutions across enterprise and mid-market clients. He will be responsible for prospecting, lead generation, and qualifying potential customers, working closely with the sales and presales teams to build a strong pipeline of opportunities.This role is ideal for someone with 2–3 years of B2B sales or lead generation experience, preferably in CX solutions, BPO, outsourcing, or technology services.⸻ Lead Generation & Prospecting • Identify and research potential clients across target industries and markets. • Generate new business opportunities through cold calling, LinkedIn outreach, email campaigns, and networking. • Build and maintain a pipeline of qualified leads aligned with the company’s ICP.Lead Qualification • Conduct initial discovery conversations to understand client needs, challenges, and decision processes. • Qualify leads using structured frameworks (e.g., BANT, MEDDIC, or similar). • Book qualified meetings for Account Executives and Presales teams.Pipeline Management • Maintain accurate records of leads and activities in the CRM system. • Track outreach performance and conversion metrics. • Support sales campaigns and ABM initiatives targeting strategic accounts.Market & Client Insights • Research market trends in Customer Experience (CX), BPO, and digital transformation services. • Identify new vertical opportunities and potential partnerships. • Provide feedback to the sales team on market needs and messaging effectiveness. RequirementsExperience • 2–3 years of experience in Sales Development, Lead Generation, or Inside Sales. • Experience in CX solutions, outsourcing, BPO, contact center services, or technology services is preferred. • Proven experience in cold outreach and pipeline generation.Skills • Strong communication and relationship-building skills. • Ability to confidently engage with decision-makers. • Excellent research and prospecting skills. • Experience using CRM systems and sales tools (LinkedIn Sales Navigator, Zoho.. etc) • Highly organized with strong follow-up discipline.Education • Bachelor’s degree in Business, Marketing, Communications, or related field is preferred.⸻Success Metrics (KPIs) • Qualified meetings booked per month • Opportunities generated for the sales pipeline • Outreach activity metrics (calls, emails, LinkedIn outreach) • Lead-to-opportunity conversion rate⸻ Preferred Qualifications • Experience selling CX / Contact Center / BPO / Outsourcing services • Exposure to enterprise or GCC markets • Understanding of customer experience transformation, omnichannel support, and contact center technologies Lead Generation & Prospecting • Identify and research potential clients across target industries and markets. • Generate new business opportunities through cold calling, LinkedIn outreach, email campaigns, and networking. • Build and maintain a pipeline of qualified leads aligned with the company’s ICP.Lead Qualification • Conduct initial discovery conversations to understand client needs, challenges, and decision processes. • Qualify leads using structured frameworks (e.g., BANT, MEDDIC, or similar). • Book qualified meetings for Account Executives and Presales teams.Pipeline Management • Maintain accurate records of leads and activities in the CRM system. • Track outreach performance and conversion metrics. • Support sales campaigns and ABM initiatives targeting strategic accounts.Market & Client Insights • Research market trends in Customer Experience (CX), BPO, and digital transformation services. • Identify new vertical opportunities and potential partnerships. • Provide feedback to the sales team on market needs and messaging effectiveness. RequirementsExperience • 2–3 years of experience in Sales Development, Lead Generation, or Inside Sales. • Experience in CX solutions, outsourcing, BPO, contact center services, or technology services is preferred. • Proven experience in cold outreach and pipeline generation.Skills • Strong communication and relationship-building skills. • Ability to confidently engage with decision-makers. • Excellent research and prospecting skills. • Experience using CRM systems and sales tools (LinkedIn Sales Navigator, Zoho.. etc) • Highly organized with strong follow-up discipline.Education • Bachelor’s degree in Business, Marketing, Communications, or related field is preferred.⸻Success Metrics (KPIs) • Qualified meetings booked per month • Opportunities generated for the sales pipeline • Outreach activity metrics (calls, emails, LinkedIn outreach) • Lead-to-opportunity conversion rate⸻ Preferred Qualifications • Experience selling CX / Contact Center / BPO / Outsourcing services • Exposure to enterprise or GCC markets • Understanding of customer experience transformation, omnichannel support, and contact center technologies